RandiLee S

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Verified Reviewer

BAD COSTOMER SERVICES

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Smart Start - BAD COSTOMER SERVICES

Smart Start is not so Smart!!!

I purchased a vehicle from Dodge in Red deer on May 31, I needed smart start services from an impaired from [2013]. June 9th, I had to drive to drive to Excelsior Auto Service, for Installation of a Blow box, 21km after I left this shop my front drivers side tire came of doing 104 km per hour.

My truck ended up in Lethbridge at Car Star till JULY 27TH at 5 pm!!!! My lug nuts came loose on front drivers side again, had to pull over every half hour to tighten them, I had a very nice gentleman meet me and Canadian tire in high river that was off the clock at 730 pm to help me, and said lugnuts were quite loose and advised me to keep retorquing, and get my tires checked when I reached my destination. Car Star did not put a new rim on my truck instead they put in on the back passenger side, and not the side it was supposed to be on. After I left Lethbridge my blow box started major screwing up on highway 2, had to call smart start at 10:27 pm, blow box would not stop going off sat on side of highway till 1130 pm, between the tire and blow box I didnt make it to my destination till 2 am, a 4-hour drive ended up being 9 hours long.

These issues were MAJOR SATEFTY CONCERNS, NOT ONLY FOR MYSELF BUT OTHERS AS WELL ON THE ROAD. I talked to Smart start over 2 hours from 9 this morning JULY 28th. My vehicle needs to go to a shop to get the tires looked at to get fuel and a hour drive to a smart start location they will not be reasonable and help me! The only way they will override this system is you are not able to turn ignition off or on!!!!

THE MECHANIC AND TIRE PERON ARE NOT GOING TO PUT A VECHILE ON A HOIST WITH A RUNNING VECHILE OR FUELING UP!!! I THINK THEY JUST EXPECT ME TO DRIVE ANOTHER HOUR AND PUT LIVES IN JEPORDY!!!THIS IS VERY VERY SAD!!!!

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Loss:
$13000

Preferred solution: SOMEONE TO DRIVE TO MY HOME TO FIX THIS PROBLEM SO I CAN GET MY VECHILE TO A TIRE SHOP WITHOUT ENDAGERING MY LIFE AND OTHERS!!!!

Anonymous
map-marker Littleton, Colorado

Keep getting fired cause of there product

Well i keep getting stranded cause there product i find it disturbing that they can play games with peoples lives and not get in trouble that just proves its only about the money ive lost so much over this and ya it can be proven in the court of law that this is wrong but no justice is being surved hmmmmm
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User's recommendation: Different company

1 comment
SmartStart

Hello, please send me your contact information: feedback@smartstartinc.com

Giulia Akk

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Verified Reviewer
| map-marker Jarrell, Texas

Contacting customer service

In seven calls to Smart Start I only got to speak to a live agent once. I scheduled an appointment for a mobile device. However, I believe the agent scheduled me for a car installation so the mobile device wasnt at the facility. Needless to say they screwed up my whole car selling transaction! It is next to impossible to speak to a live person there. I have had very good service however, at my local shop.
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John E Nvt
map-marker Seattle, Washington

My interlock malfunctioned when we got cold weather an was gonna lock me out

Im getting charged for my interlock malfunction the device on Monday most of the day I was able to get my truck started
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Loss:
$54

Preferred solution: My fee for the device malfunctioning

User's recommendation: Fees are pretty good

Debra F Qac
map-marker Loveland, Colorado

Sit in parking lot for 21/2 hours

Had smart start recalibrated and wouldnt start and sit for 11/2 hours trying to get it to start WHY just WHY do you make it so difficult omg this is annoying NEED better technology PLEASE we deserve BETTER
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Preferred solution: Let the company propose a solution

Jacquline Ney
map-marker Columbus, Georgia

Complait

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Call in , oh my mother wants me to get the smart start on my car just because I have had previous DUIs and you still have the notion to go out and drink on occasion, I think it is smart to have a smart start on a car also, because of my Tendencies, to drink, SmartStart has helped me to realize that I need to calm down go to sleep and think about it the next morning. My mother is in charge of my smart start and I am not court mandated to be on smart start.
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Ge A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Collins, Colorado

Zero resolution of issues

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Ive contacted SmartStart several times to resolve issues with the application not functioning, auto payments, billing amounts and a pending charge of $38. Nothing ever gets resolved and each time Ive called, Im placed on eternal hold for hours.
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Preferred solution: Deliver product or service ordered

User's recommendation: Find another provider

2 comments
SmartStart

Hello, please contact me at feedback@smartstartinc.com so I can help get these issues resolved. Thanks, Tom

Guest
reply icon Replying to comment of SmartStart

This complaint was successfully resolved by some excellent customer services managers at Smart Start . .

. Kudos!!

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Michael W Npi

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Verified Reviewer
| map-marker Cheltenham, Pennsylvania

Horrible Company...

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Horrible Company... Constantly trying to get you to pay early by refusing recalibrations without payment on site (3rd time)... Bill not due until the 25th... Refused service on the 23rd without upfront payment... Hung up on by Customer service when a supervisor was requested... Supervisor in the background saying "Tell him I'm not available; Send him to my voicemail"...FIND ANOTHER PROVIDER !!!
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Loss:
$700
Pros:
  • Monthy fee was reasonable
Cons:
  • Bad equipment
  • Faulty
  • Support can take weeks to help you

Preferred solution: Price reduction

User's recommendation: FIND ANOTHER PROVIDER

1 comment
SmartStart

Hello, please contact me at feedback@smartstartinc.com so that I can be of assistance. Thanks, Tom

Justin W Els
map-marker Bulverde, Texas

Install cancelled/rescheduled

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scheduled smartstart device installation at 10:30, very helpful sales lady. Reminded via email 2 days before and at 8 am of the appointment date I arrived early (10:15) having taken off work, informed that they did not have a unit to install and "someone should have called" Was emailed updated install date @10:05 Called customer service - was told basically "you have to get this, so don't complain" on second date (reminders as before) still no unit . No call or email. I called customer service, was bounced around for 45 mins and then dropped to VM. Terrible Customer service or emailed - was emailed @10:05 a new install datedate
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Loss:
$400

Preferred solution: Let the company propose a solution

User's recommendation: Try something else like Intoxalock

Anonymous
map-marker Columbus, Ohio

Removal of interlock system a letter needs to be sent to Tennessee license for removal after last install is made

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Tried calling and sending emails can not get through to anyone The license department of Tennessee will need a letter of confirmation that all compliance have been met. My last install is October 15th and removal date is due October 21st
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User's recommendation: Okay

Angela C Rxr

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Verified Reviewer

To prevent the next person from choosing this company!

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I have been through *** over the last 16 months!! Almost since day 1 I had issues.

They blamed the cold, the heat &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; user error! The device wouldnt register my blow at times. It would say mouth closer? Still cant figure out how its possible to get any closer ?

It would go from mouth closer to blow with a 1 second timer then missed test with no chance to even blow! Sometimes it wouldnt violate . (Which it always does when missing a test) .. but most times it did.

I would call. I was told fill out an incident report & we will get back to you iinin

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Loss:
$500
Pros:
  • You are able to drive
Cons:
  • Device was outdated & defective
  • Bad customer service
  • Never return calls about incident report
Angela C Rxr

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Verified Reviewer
| map-marker Kulpmont, Pennsylvania

Help the next person.

DoI have several videos to prove violations were not user error ! Also calibration was paid 3 days before removal .( which was 4 months late) &;;;;;;;;;amp; still had to pay
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1 comment
SmartStart

Hello, please contact me at feedback@smartstartinc.com so that I can look into your complaint. Thanks, Tom

Anonymous

Removing device

The device is due to be removed October 21st and the department of Tennessee license department will need a letter from you after my last payment on October the 15th with confirmation all requirements have been met Thank you
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Pros:
  • Freedom to drive with out hassle

Preferred solution: Deliver product or service ordered

Janet R Pxj

Impossible to get the removal done

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I have been calling since the beginning of the month waiting for them to see the approval that was sent 3 times ( I called the DMV again today) and they resend it and also check to make sure the others were received. I called again over and over and continued to be put on hold after I kept asking not to be. 4 times this happened, some lady Lisa laughter at me because I wanted to talk to a supervisor, then was told they are really busy but it says 2-5 business days.. it has been a month!!! And now my garage tells me they stopped doing business with them. So what now???
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Loss:
$88
Pros:
  • When you get it removed- if that ever happens
Cons:
  • Everything is bad

Preferred solution: I want them to find me a garage, open the email the dmv sent and take back this equipment. You know there job it’s been a month and I have already had to pay for $88 for a calibration I should not have need.

User's recommendation: Do drink and drive but do not deal with this place either or u will be stranded anytime there is a malfunction or apparently if your not paying your bill

1 comment
SmartStart

Janet, please send me your contact information so that I can look into this. Email feedback@smartstartinc.com

Anonymous
map-marker Elliottsburg, Pennsylvania

Awareness

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Why would the BBB allow this to go on? Smart start is the worst company ever I'm beginning to think they're not even legit. No one answers the phone ever when they place you on hold they just leave you there you have to request a call back, when you finally get someone they don't listen to you and you have to repeat yourself or they redirect you to the automated system and you'back on hold . My car has not ran at all since my interlock was installed.
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User's recommendation: Do not deal with smart start