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Summary of Smart Start Customer Service Calls

138 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
04:18 AVG CALL DURATION
5% ISSUES RESOLVED

Customers Contact Smart Start to Ask about:

Product/ Service quality:

  • “My car showed violation”
  • “Device removal”
  • “Messed up ignition”

Payments and Charges:

  • “Billing”
  • “Ask about my payment”
  • “Deposit money”

Staff:

  • “Service date”
  • “They haven’t sent proper paper work to DMV”

Other:

  • “Question about calibration”
  • “Code”
  • “Smart device malfunctionDevice not working correctly”

About Smart Start

Top 5 Smart Start Services

Customer Care, Technical Support, Manager

Top 5 Likes about Smart Start

Tech that worked on my vehicle

Top 5 Dislikes about Smart Start

You get many errors for no reason, Unreasonable staff and ownership, Malfunctions, Faulty equipment and poor customer service, Bad equipment

Summary

Smart Start is a narrow-specialized company that distributes portable alcohol monitoring devices. The company is based in Grapevine, TX and was founded in January, 1993. Smart Start operates in more than 19 countries and has a large number of clients. The company mainly focuses on selling Smart Start IN-HOM devices. These devices provide an access to more than 1000 service centers and 24/7 bilingual customer care centers. The corporate website contains information how to install and use them. All products are shipped to Canada, U.S. and Europe.

Smart Start reviews and complaints

Smart Start is ranked 190 out of 1535 in Equipment category

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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