So I have accumulated 2 violations from smart start from their product malfunctioning. The easiest to prove involved their device timing out before the alotted 6 mins had expired.
I say this was easy to prove because a time log of all activities is stored in their memory. I called support to ask about how to get my refund and was told that it has to be approved through a review process. A month passed and never heard back from them so I called again. This time the support person informed me that there were no incident reports on my file even though there was a note saying that I had called in before asking about an incident report.
She also told me that the call center people don't have the ability to delete files so either their database isn't properly backed up making them liable OR someone with admin rights is going through records and deleting them. This is the only company I've ever heard of that actually makes more money if their product is broken or malfunctioning.
The lady I spoke to said she was going to email her superior but I don't expect any sort of retribution. I would not be surprised if this company is nothing but a front for the Russian Mob judging by the way they handle incident reports
Product or Service Mentioned: Smart Start Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Full refund.
I didn't like: Being stolen from.