Most helpful review
New Reviewer

Poor and disrespectful servic

The judge ordered that I could get indigent care through your company. My attorney filled out everything and it was denied.by you because I didnt have a restricted license. Initially I had to pay $172 which I did not have. I was told that I had to have other documents...
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1 comment
#2135237

This complaint has been forwarded to our Tennessee franchise director for review.

ID
#3342841 Review #3342841 is a subjective opinion of poster.
Location
Knoxville, Tennessee
Pros
  • Its good when it works
Cons
  • Unwilling to deal with real life occurances & problems
Loss
$306
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

NOTHING but Problems!!!’

I had my device installed January 2022, and have never missed a blow, or committed any violations, however, when driving it will randomly go into violation4day mode or Recall3. Ive already had to have them replace the cord once. Then Saturday, July 16, Im on my first...
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ID
#3772561 Review #3772561 is a subjective opinion of poster.
Location
Morehead City, North Carolina
Product
Smart Start Ignition Interlock Device
Pros
  • Its good when it works
Cons
  • Faulty equipment and poor customer service
Preferred solution
Let the company propose a solution

I need a hand held device for travel

Their automated system gives you no option to speak with a rep or address your issues. Very narrow parameters!!! Techs are surly, answer none of your questions Re the company and are generally unhelpful

User's recommendation: Look around and read reviews for other companies offering same type service.

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ID
#3759943 Review #3759943 is a subjective opinion of poster.
Location
Austin, Texas

Worst company out there! They don’t have a clue what anyone is doing.

This is not a honest company. They are rude and dont care about anything but money! John in Chattanooga will not even answer your calls.

User's recommendation: Run away from smart start.

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ID
#3689397 Review #3689397 is a subjective opinion of poster.
Location
Hixson, Tennessee
Preferred solution
Full refund
New Reviewer

***

failed start due to mouthwash extending my compliance 180 days and they sent me a smiley face when they informed me.

User's recommendation: find another option.

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ID
#3689286 Review #3689286 is a subjective opinion of poster.
Location
Bremerton, Washington
Pros
  • It works great but sometimes misreads
Cons
  • Faulty equipment and poor customer support
  • Poor customer service
  • Violates two weeks before calibration dates
Loss
$5000
Preferred solution
my device removed
New Reviewer

Horrible

They never registered our unit with penndot. But kept taking our money. Thieves. Class action lawsuit material. Any other bad experience?
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1 comment
#2190764

Please send your contact information to feedback@smartstartinc.com so that we can research this issue.

ID
#3630717 Review #3630717 is a subjective opinion of poster.
Location
Butler, Pennsylvania
Cons
  • Stealing money
  • Bad customer service
Loss
$2500
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

They have outdated aotomated system with long waits that don’t address your problem and NO Covid Protocols!!!!

Impossible to speak with an actual person. Finally did explaining I had Covid and they still Locked me out of my vehicle. Would have been unable to go to hospital in emergency should I have needed to. Ridiculous system. I should have been given a 10 day grace period- that way Id emergency arose I would not have to pay 2000.00 for an ambulance!

User's recommendation: There are few choices out there- just be aware.

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ID
#3600194 Review #3600194 is a subjective opinion of poster.
Location
Austin, Texas
New Reviewer

Lost device

Live representative needs to call me my device has been stolen I am I cannot blow in the device I made a payment and it is gone please call me 346-758-**** Amber Jenkins date of birth 92190

User's recommendation: Answer the damn phone and don’t say you’re gonna call me back I don’t do it customer service sucks.

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ID
#3592846 Review #3592846 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$300
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

The 800 number is ridiculous! Trying to get to a person took nearly an hour and the sutomated selections are not broad enough!

Have Covid- locked out- and there doesnt seem to be any standard Covid protocol at all! This was terrible to deal with! Covid should be in the Automated program. Terrible customer service!

User's recommendation: Don’t use Smart Start!

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1 comment
#2184958

Please contact me a feedback@smartstartinc.com so that I can provide assistance.

ID
#3576252 Review #3576252 is a subjective opinion of poster.
Location
Austin, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Tired of being raped financially by this company

This device is such a frustrating piece of *** equipment. It never works the way it was supposed to. It goes off randomly and without provication. I have literally gone out to the car and been sitting in the car, with the car off, and had it "violate" for no reason!!! It goes off randomly for no reason all the time. I have spent so much money, $112 every month and $50 every time I "violate". Not only does it charge me money, but it also starts my time over. I can't get this equipment out of my car until I go 180 days "violation free". I'm never going to get there with this equipment!!

User's recommendation: Do whatever you can to avoid this company!

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1 comment
#2184957

Samantha, please contact me at feedback@smartstartinc.com so that I can provide assistance.

ID
#3552779 Review #3552779 is a subjective opinion of poster.
Product
Smart Start Ignition Interlock Device
Pros
  • You can eventually get your license back
Cons
  • Bad equipment extra fees wait time on phone customer service
  • So loud
  • Cheap faulty equipment meant to extort fees
Loss
$1900
Preferred solution
Full refund
New Reviewer

To get my my device removed

I had a wreck and need my device removed and I haven't been able to get anyone on the phone have been transferred to different departments. and still have had no help.not not

User's recommendation: not at all.

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2 comments
#2163273

Please contact me at feedback@smartstartinc.com so that I can be of assistance.

#2160683

Same. How do you get an an actual person on the phone with their so called "award winning 24x7 customer service". I pressed every option I could to try to get a live person, and nothing.

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ID
#3445664 Review #3445664 is a subjective opinion of poster.
Location
Lawrenceburg, Tennessee
Preferred solution
I would like to get my device removed because I had a wreck and totalled my truck

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

There closed kinda sucked I was trying to make a payment

My smart start is going to be locked out . Im supposed to be using this . At this time there is know way to make a payment

User's recommendation: Have a way to pay for this 24-7.

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ID
#3401865 Review #3401865 is a subjective opinion of poster.
Location
Tulsa, Oklahoma
Cons
  • Need to make payment 24-7
Preferred solution
Let the company propose a solution

Hey I just want the call

I need to work I been waiting all day for there *** there starting to *** me the *** I pay them *** they need to call me back
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1 comment
#2141616

Please send your contact information to feedback@smartstartinc.com so that we can assist you.

ID
#3373552 Review #3373552 is a subjective opinion of poster.
Location
Tucson, Arizona
Pros
  • Idea that it might work for us
  • Freedom to drive with out hassle
Cons
  • Money they steal by lying
Preferred solution
I want them to unlock it
New Reviewer

Cant get ahold of anyone on the 24/7 help line

Try to get help and info on my smart start problems and the 24/7 hot line wont bring me to a person to talk to so i am stuck sleeping in my car in the cold no heat till can get ahold of someone

User's recommendation: Find out more info on all iil companies.

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1 comment
#2138033

Ryan, please send me your contact information so that I can be of assistance. Feedback@smartstartinc.com

ID
#3353107 Review #3353107 is a subjective opinion of poster.
Location
Portland, Oregon
Product
Smart Start Ignition Interlock Device
Pros
  • Its good when it works
  • When it work it works
Cons
  • Coorporate customer service and equipment
  • When it dosnt work there is to much money spent on there failure
  • Malfunctions
New Reviewer

Device doesn't work

Well i have been sober since I have got my dui yet random mornings ill go to start my car and the device tells me violation lock out and well if that isn't the best thing ever i will be going dont the road and my car alarm will go off and it says violation and the...
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ID
#3353095 Review #3353095 is a subjective opinion of poster.
Location
Portland, Oregon
Product
Smart Start Ignition Interlock Device
Pros
  • Monthy fee was reasonable
  • Easy to use
Cons
  • You get many errors for no reason
  • Bad equipment
  • Dont go good for there product
Loss
$150
Preferred solution
Refund on violations and taken of my records for violations and easier to reach customers service

They are abusing customer

I don't understand how the government support this terrible company. They give you a date for a service so late that you are forced to pay for a code, they let you waiting on the phone for hours and many times they never answered you. Because they late youll waiting for a code you arrive late to the service and they charge you for arriving late. It is a very abused company,
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ID
#3303611 Review #3303611 is a subjective opinion of poster.
Location
Scarborough, Ontario

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