Smart Start
3
ISSUES RESOLVED
18
Company responses
197
TOTAL REVIEWS
280K
CLAIMED LOSSES
29.1K
PAGE VIEWS
New Reviewer
Okay - this is my second review and this is really not a good one. After much trouble with my device, the hand set being changed at least twice, restarting itself, poor customer service, etc. (No one ever answers the phone) - anyway - going about my business, drove...
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7 comments
Dresean
#2009049
This just happened to my husband's truck! Smart start caught fire, lots of interior damage.
Can anyone say if anything got resolved? Im prepared for a lawsuit if they dont pay for damages!
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Featured
ID
Product
Smart Start Ignition Interlock Device
Cons
- Anything about it
Reason of review
Damaged or defective
Loss
$4000
Preferred solution
Let the company propose a solution
New Reviewer
Impossible to get the removal done
I have been calling since the beginning of the month waiting for them to see the approval that was sent 3 times ( I called the DMV again today) and they resend it and also check to make sure the others were received. I called again over and over and continued to be put on hold after I kept asking not to be. 4 times this happened, some lady Lisa laughter at me because I wanted to talk to a supervisor, then was told they are really busy but it says 2-5 business days.. it has been a month!!! And now my garage tells me they stopped doing business with them. So what now???
User's recommendation: Do drink and drive but do not deal with this place either or u will be stranded anytime there is a malfunction or apparently if your not paying your bill.
1 comment
ID
Pros
- When you get it removed- if that ever happens
Cons
- Everything is bad
Loss
$88
Preferred solution
I want them to find me a garage, open the email the dmv sent and take back this equipment. You know there job it’s been a month and I have already had to pay for $88 for a calibration I should not have need.
New Reviewer
Mechanic Violation
Mechanic was replacing my camshaft sensor and disconnected the battery. I now have a 4dayViolock, I called smart start and explained the situation and they were rude and said its not their problem. Go pay $56 to get it reset, Alberta Transportation must be getting a portion of smart start money or something because they dont care either. Horrible business Id rather do jail time then to have to deal with these people.
User's recommendation: Negative.
ID
Cons
- Unwilling to deal with real life occurances & problems
Loss
$56
Preferred solution
Apology
No one answers the phone
I have been trying for over a month to contact someone in the administration department. The longest I was on hold was over 3 hours. Do not use this company worst experience ever.
User's recommendation: Don’t use them.
1 comment
ID
No answer
called cause truck being worked on got no one for a week. NOW SINCE I KNOW PPL IN TEXAS IM GOING TO GRAPEVINE AND ASKING MY QUESTIONS AT THERE OFFICE.
1 comment
ID
Location
Seattle, Washington
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
starting 5/21 2020-8/23/2020 when i would go for calibrations it came up circumvention missed rolling test for 4 months this came every day.every time i went for calibration these violation would come up and smart start would call the test station and tell to look for...
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1 comment
SmartStart
#1985128
Hello, please send me your contact information so that I can be of assistance. Email: feedback@smartstartinc.com
ID
Location
Chelmsford, Massachusetts
Product
Smart Start Ignition Interlock Device
Pros
- Its good when it works
Cons
- Low knowledge regarding local laws & requirements to get removal
Preferred solution
Apology
New Reviewer
Update by user Mar 14, 2021
To add on to my previous stuff I forgot to mention that because of smart start not getting back to me over the issue with there device being installed by someone they told to install, who wasn't supposed to have, I had lost my drivers license. Took a month to get it...
1 comment
SmartStart
#1982990
Hello, we have reached out to you to help.
ID
Product
Smart Start Ignition Interlock Device
Cons
- False reporting to dmv and the court beware
- 2000 for device in an accident they will not retrieve it
- 75 to prevent lockout even if its device failure
Loss
$2844
Preferred solution
Let the company propose a solution
New Reviewer
I got in an accident in dec 2019 I had to get this device reinstalled after having it for a year, if this happens your time starts over for court/dmv. So I got a new one installed in my new car. They refused to get the old one out costing me 2000 dollars for the device...
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1 comment
SmartStart
#1982988
Hello, a Smart Start representative has reached out to you to help.
ID
Violation
dont eat a breakfast sandwhich then blow into you device it will end up being a 75 dollar sand which
1 comment
ID
Location
South Hadley, Massachusetts
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Junior ReviewerGot a viol
on 12 30 20 around 1130 am was called to a emergency with a elderly man in jericho vermont and when i was almost at the scene my device went off just got done eating a breakfast sandwich anyways there was no alcohol involved i was surround by state police etc when i got back in my truck i passed
1 comment
ID
Product
Smart Start Ignition Interlock Device
Pros
- It works great but sometimes misreads
Cons
- Shows voilstions when none happen
Loss
$25
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerResolved: Malfunction
Update by user Dec 22, 2020
Company fixed the issue and I have been provided with full refund.
Original review posted by user Dec 22, 2020
Ive attested my malfunction only to recieve an email denying my issue to be resolved. It didnt surprise me as you automatically assume as an offender we must be stupid enough to drink and try to somehow manipulate this device we pay for. Hand sanitizer sets this thing off...mouthwash ...toothpaste..and once you fail you must continue to blow therefore you end up getting locked out....! Ridiculous. Listerine has 27% alcohol in it...it doesnt just go away in 3 minutes. And when you attest for your miistake of using mouthwash ..they still deny. Get a beater put this thing in it ..and let it sit until you have to have it calibrated. Its much easiee User's recommendation: Do not use smart start.
Resolved
ID
Location
Longmont, Colorado
Pros
- One fee monthly is a big enough burden
Cons
- When it dosnt work money has to ome out of my pocket defect
Loss
$75
Preferred solution
Price reduction
Rebate request
I was charged 150.00 today even though I was within my grace period. I've called your company since September 29th. I had a problem with the device I had and had to go get a different device. This should not be held against me. Please rebate 75.00 since I was not beyond my grace period. Please check your notes. I have called many times during your my m as my many problems Please help asap.
1 comment
ID
Location
Fairfield, Connecticut
Bad company
I posted here before about this company. It seems people in the USA are having the same problems as the people in the USA. Which means the man who called me from the USA is a proven liar as he claimed smart start was run much better than it is in Canada. Sadly people are contacting me AND I AM PROVIDING THE INFO I HAVE TOO THEM AND THEIR LAWYERS AS WELL AS THE NY HEAD LYING ABOUT HOW GOOD THE COMPANY IS.
User's recommendation: stay away at all cost.
1 comment
ID
Location
Montreal, Quebec
I was in violation lock on the 12th of this
getting ready to take off at 11 am 1200 am on the 12th and read a violation havent had a problem in a while a haD a couple of viol in a rownd got worryed then contacted s start they lead me threw a couple of things to do and was able to get threw this mess because of hand sanitser and calonge set my unit to violate i got a lock down date and i beleive i have 72 hrs left to get my unit checked out been threw this several times in the past and had to pay 75 bucks for this *** i havent used valcohol in a while so it wasnt on my part thank you and pls take care of this problem and have a great day
User's recommendation: becarful ofer the hand sanitizer used while this virus is aroung.
1 comment
ID
Location
South Hadley, Massachusetts
Had a viol this morning between 11am and 12 am
heading to work and was stoped by a vio called the smart start people and they directed me to do some things and then it came out to be a warning,it had somethinking to do with my had was or sweat shirt i was wereing at the time there was no alcohol in my system have had a problem with this happening in a long time and dont want no more,the problem was fixed by cleaning out the tube and airing out my truck,thanks for your help,pls cancel the viol because there was no viol here,thanks for your help in this matter have a great rest off the evening
User's recommendation: watch out for hand wash and deatorant.
1 comment
ID
Location
South Hadley, Massachusetts
New Reviewer
False reading
Sept 7 2020 Monday @ 735pm: went to start my car and I blew, system said Initializing then shut down. This happened three times in a row then said I was in violation. Two minutes later it said Warning. Then ten minutes later it said Pass. Think the system was trying to rebot itself. Not sure what happened but it was a false reading. Had not drank any alcohol that day.
1 comment
ID
Pros
- Easy to use
Cons
- When it dosnt work money has to ome out of my pocket defect
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Janet, please send me your contact information so that I can look into this. Email feedback@smartstartinc.com