They are very unprofessional and they make it way to complicated to get the thing removed. Not to mention I've had 2 violations before that I had to pay for when I took my truck to get serviced and the mechanic didn't no how to use it so it violated and to get that...
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I had interlock device on my vehicle for one year. One year was the court order. After my full year was completed, SmartStart would not remove my restrictions and said I had to keep the device on my vehicle for another whole year due to calibration appointments missed....
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left vehicle running alarm went off tried to blow but device would not accept my attempt,time2:35 pm sunday june24th this is the first time the device has done this sometimes I have to keep blowing over & over before it will accept when its real hot or cold the device...
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Smart Start - Worst company to deal with EVER

Smart start has the worst customer service I have ever experienced. Their staff is incompetent and rude and they tell you something different EVERY time you call. If you have to get an interlock, choose a different company. Believe me, you'll regret ever dealing with this company if you choose their device.
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

Smart Start - Smart device malfunctionDevice not working correctly

Won’t work keeps saying blow
I have been fighting with this thing for just over 3 months. Am paying $100 a month so my vehical will start once then 5 mins down the road it starts saying blow harder hum louder, fought with it for a while then it locked me out. So i had a 4 mile walk home to get a...
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There techs don't show up to service and then they charge you for a code. You have to wait forever to get a customer service agent. I wish we would have went with Affordable Interlock. They are much better than this company. The date for service every month is on a...
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I didn't like
  • Unreasonable staff and ownership
Do NOT go through Smart Start.. the ignition breathalyzers are a huge money pit. I have to pay monthly which is my fault of course and I accept that, the problem is, I have had 2 different machines due to faulty equipment..who has to pay?, I do! Of course you can fight...
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Harrison Charter Township, Michigan
I've had the device for almost two years and I recently got a new install in my new car. It's been less than a month and I've gotten a couple of violations that are clearly not my fault. The person who installed it clearly didn't know how to do it right. It's a push to...
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Contact Smart Start

Mailing Address:
Smart Start, Inc.
500 East Dallas Road, Suite 100
Grapevine, TX 76051
(800) 831-3299

Smart Start - Appointment

Was trying to get srv penalty charge taken off and they wasn’t trying to help