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I wanna start off by saying this device yes has its advantages however I am in a relationship with someone who requires one. We got it installed in our family vehicle. I was fine with the whole blowing thing what ever yeah it can be embarrassing but it's safe so I...
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Smart start scam

They refuse to talk over the phone.emailed my complaint.. mechanic said device drained my battery and alternator issues..caused violation I paid for and refuse to answer questions about the incident..lawsuit coming soon..liars
1.0
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Diversity of Products or Services
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Value for money
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#1199582
Poorly run company that uses faulty equipment and jeopardizes a driver's personal and legal safety and charges customers unreasonable fees. I recommend finding a different company for ignition interlock needs. Ignition interlock device they provided was faulty and they...
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Anonymous
William

Why are you using it ?Is it a court order for a DWI ?If so, screw you.If not, please explain.

1.1
Buckner, Missouri
I didn't like
  • Bad equipment
  • Unreasonable staff and ownership
#1198313
My equipment has been malfunctioning several times. It never really worked as it should have been from the beginning On more than a few occasions i got dizzy from blowing and still i was still getting silly error messages. Its either i m not blowing hard enough,...
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Anonymous
MJM

I have had the same issues with my device for example I hadn't had the chance to breathe into the device before telling me to blow longer. Other times during same rolling rete...

1.0
#1184702
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Smart Start - Rip off

Dec our bill was 800 this month jan was 700 in dec just five days after got updated machine went in violock thinks its time for a lawyer
1.0
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Turnaround Time
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#1179414
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Death Trap Smart Start

Malfunctions all day long for no rhyme or reason. This is dangerous I've had several almost accidents using this. I document everything. Customer Support is awful. Technical Support is worthless. Faulty device set up as mental abuse I'm starting to get convinced it's mind torture.
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1177335
There are a few customer specialists at this company who are genuinely kind and helpful. But there are more than a few who are rude, volatile, condescending and downright offensive! They don’t give a crap about customer service because what are we going to do?? In some...
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1.0
#1171028
I was told that they would replace the box because it’s malfunctioning today when I got to the service store the manager of smart start Canada said that this is my fault that the box has condinsation in it. it’s from blowing in the box often because it’s...
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1.0
#1165656
This equipment malfunctions and the people working the phones haven’t got a clue. I’ve been accused of leaving my vehicle running by manager Shawn Jeffers, clearly I shut the vehicle off then went inside. Came back an hour later to find my vehicle box wanting me to...
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Anonymous
MJM

Strangely this same issue occurred with my device earlier this week. I returned home after running errands with husband to grab my dog quickly to go to the dog park. I removed...

1.0
#1165182
Snowy morning. Went out to clean sniw off car so that i could go to work. After removing snow, jump and turned ignition to start car. Waited for device to warm up, blew in device and started vehicle. Went back in to get lunch and phone, came back out, my headlights...
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1.9
#1161873