Defective & unreliable equipment, customer service treats you like a criminal! This is a scam and they have us by the balls because the RMV or Court makes the device mandatory.
They don't give a *** about satisfied customers!! They get paid regardless of whether or not the thing works properly. If the device "violates" you through no fault of your own, they tell you very matter of factly that you're doing something wrong and they know there isn't a thing we can do about it.
Our licenses and our livelihood depend on this for now and they take full advantage. Makes my blood boil!!!
Product or Service Mentioned: Smart Start Customer Care.
Reason of review: Poor customer service.