Update by user Dec 28, 2017
Got a hold of corporate and they helped immensely to fix the situation. Resolved everything and although this experience was a nightmare, it was really nice how they helped resolve it after I got in touch with the right people.
Original review posted by user Dec 26, 2017
O NOT USE SMART START! I had to get this installed in my car for four months after an early 00's problem because my first company I went through was bad (Lifesafer) but now I wish I had gone back to them!
First, they do not have a 24/7 emergency line. My next service date is January 19th and on December 23rd (the day before christmas eve) I was driving and it started saying SRVC LKOUT. This means that I didn't get it serviced in time but I had just been at the shop a week earlier. Anyways, becuase it was Saturday and Christmas I couldn't get any help and had to leave my vehicle stranded along with ruined Christmas plans because I could not drive anywhere.
I called this morning and was on hold for 45 minutes just to be told to call the mobile unit. I called the mobile unit and she said they couldn't help until at least tomorrow. So now, I have no car and am out $300 for a rental car so I could get to my family for Christmas.
I keep thinking i am going to wake up from this nightmare but the people at Smart Start do not seem to care at all about this problem even though it is 100% there fault. Just want to warn people that Intoxilock and Lifesafer are WAY better to get your IID from so please stay far far away from Smart Start
Reason of review: Damaged or defective.
Monetary Loss: $500.
Preferred solution: Let the company propose a solution.